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Legacybox Reviews

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About Legacybox

Legacybox.com is a service that specializes in digitizing analog media. Here's a brief overview of their products and services:

Products:

  • Legacybox Kits: These kits are available in different sizes, allowing you to choose based on the number of items you want to digitize. The kits include a step-by-step welcome guide, safety barcodes for every item, and a pre-paid UPS® shipping label.
  • Digital Format Options: After your media is digitized, you can choose to receive your digital files via a secure link, DVD, or thumb drive.

Services:

  • Digitization: Legacybox can digitize a wide variety of analog formats including videotapes, movie film, photos, and audio recordings. All items are digitized by hand, ensuring the quality is maintained during the conversion process.
  • Tracking: Legacybox uses barcode tracking to give you status updates on your items.
  • Secure Storage: Your cherished memories are redundantly stored on Fortune 100 servers, across multiple fault lines.

Founded in 2003, Legacybox has become a national leader in digitizing analog media with a team of over 200 trained technicians. They are trusted by over 1 Million families all over the world, plus museums, governments, universities, and more.

Hope this helps! If you have any other questions, feel free to ask.

Legacybox Pros & Cons

Pros:

  • Preservation of Memories: Legacybox helps preserve various formats of outdated memories in a digital format, including photos, VHS tapes, DVDs, and Super 8 film.
  • Professional Service: Some users have reported positive experiences with professional service and attention to detail, especially in handling and converting media.
  • Tracking System: The company uses a barcode system to track each item, providing updates on the processing stages.
  • Customer Support: Although not always reliable, some users have reported responsive customer support.

Cons:

  • Customer Service Issues: Many users have reported poor customer service, including long wait times for responses and unhelpful interactions.
  • Quality Issues: There have been complaints about poor video and audio quality, with some files being corrupted or not converted properly.
  • Delays: There have been significant delays in processing orders, with some users waiting several months for their digitized memories.
  • Cost: The service can be expensive, with prices ranging from $65 to $1000+, although discounts are often available.
  • Trustworthiness: Legacybox has a low BBB rating and many customer complaints about losing or damaging items, although they have improved their tracking process.

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Legacybox Customer Reviews (5)

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Dyon Duijn
Dyon Duijn
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Sep 20, 2023
Raison Mercure
Raison Mercure
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Sep 17, 2023
Florence Raymond
Florence Raymond
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Sep 17, 2023
Soufian Klooster
Soufian Klooster
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Sep 15, 2023
Keira Andrews
Keira Andrews
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Sep 14, 2023

Legacybox Customer’s Q&A

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Legacybox Features and Benefits

Here are some key features and benefits of Legacybox.com:

Key Features:

  • Wide Variety of Formats: Legacybox can digitize a wide variety of different analog formats including videotapes, movie film, photos, and audio transfer.
  • Barcode Tracking: Legacybox uses barcode tracking to give you status updates on your items.
  • Digital Format Options: You have the option of getting a digital download, DVD, or USB thumb drive copy.

Benefits:

  • Convenience: Legacybox provides a prepaid shipping label and accepts many formats.
  • Quality: All items are digitized by hand, ensuring the quality is maintained during the conversion process.
  • Secure Storage: Your cherished memories are redundantly stored on Fortune 100 servers, across multiple fault lines.

Please note that these are general observations and the actual experience may vary for different users. If you need more detailed information, it's recommended to visit the Legacybox website or contact their customer service for assistance. Hope this helps! If you have any other questions, feel free to ask.

Legacybox Pricing

LegacyBox.com Pricing Breakdown:

  • 2-Item Starter: $34.99 (regularly $69.98)
  • 10-Item Family: $160.00 (regularly $319.99)
  • 20-Item Closet: $320.00 (regularly $639.99)
  • 40-Item Trunk: $625.00 (regularly $1,249.99)

Per-Item Cost:

  • For the 2-item Starter box, the per-item cost is approximately $17.50 per videotape.
  • For larger boxes, the per-item cost decreases:
    • Family box (10 items): around $16 per item
    • Closet box (20 items): around $16 per item
    • Trunk box (40 items): about $15.60 per item.

Additional Costs:

  • Thumb Drive: $6.99 extra
  • Disc Set: $7.99 extra
  • Cloud Storage: 90 days of free digital delivery, then $9.99 every 90 days.

Promotional Pricing:

  • Capture offers a 40% off sale, starting from $17.99 per videotape, making it competitive with LegacyBox's sale prices.

About Legacybox.com Payment Method?

Legacybox.com accepts a variety of payment methods for the convenience of its customers. Accepted payment options include all major credit cards such as Visa, American Express, MasterCard, and Discover. Additionally, customers can use PayPal and Amazon Pay to complete their transactions. It is important to note that cash or checks are not accepted as payment methods. This range of options provides flexibility for customers to choose the method that best suits their needs.

Legacybox FAQs

FAQ

Legacybox Alternatives

Here are the top 10 alternatives to Legacybox.com:

  1. Capture.com - Offers digitization services for various media formats, including VHS, film reels, and photos. It provides a one-of-a-kind feature set and competitive pricing.
  2. EverPresent - Provides a wide range of digitization services, including photo, slide, and negative scanning, video transfer, and audio transfer. They have 40 drop-off locations and a mail-in service.
  3. iMemories - Offers various services with app access for digital copies, but has higher pricing and some complaints about turnaround time and quality.
  4. ScanMyPhotos.com - Specializes in photo scanning and archiving, providing state-of-the-art scanning technology and various services like DVD transfers and photo retouching.
  5. Memory Fortress - A digital memory box that offers secure data storage, cloud-based backup, and an intuitive user interface.
  6. YesVideo - Allows digitization and saving of home movies and photos, offering services like DVD and Blu-ray transfer, photo scanning, and photo book creation.
  7. DigMyPics - Specializes in converting film negatives, slides, and prints into digital JPEGs, offering photo restoration and video transfer services.
  8. Smooth Solutions Inc. - Offers a more comprehensive service than Legacybox, converting multiple types of analog media like cassette tapes, vinyl records, VHS tapes, slides, and 8mm films.
  9. Picture Keeper - A portable device that organizes digital photos securely and automatically.
  10. ShoeBox App - An app available on iOS and Android that helps back up and store photos and videos, featuring a powerful search tool and editing tools.

These alternatives offer a variety of services and features to help preserve and digitize your memories.

FAQ

How To Open A Legacybox Account?

To open an account on Legacybox.com, follow these steps:

  1. Visit the Legacybox website.
  2. Select the box that suits your needs.
  3. Choose how you'd like your digital files returned: a Thumb Drive, a DVD/CD Set, Digital Download, or a combination of these.
  4. After making your selection, proceed to checkout and complete your purchase.

Once your order is placed, you'll receive a Legacybox kit. This kit includes a step-by-step welcome guide, safety barcodes for every item, and a pre-paid UPS® shipping label. Pack your Legacybox kit with all your analog media and ship it back to them. They will digitize your items and return them to you along with your digital files.

For existing customers, there's a Legacybox Backup feature that securely stores your newly digitized files on the cloud. You can log in to this feature from the Legacybox website.

Please note that this is a general guide and the exact steps may vary slightly based on the specific options you choose on the website. If you need more detailed instructions, it's recommended to visit the Legacybox website or contact their customer service for assistance.

Hope this helps! If you have any other questions, feel free to ask.

FAQ

Legacybox.com Return Policy?

Legacybox.com has a return policy that allows customers to return their items within 30 days of the completion of an order. An order is considered complete from the day the product is handed to the shipping carrier for final delivery. In some cases, returns may be accepted past the 30-day window at the company's discretion. If a return is set up within 30 days to address issues resulting from the conversion process, there will be no additional fees for review, return shipment, or re-transfers. However, if the material is not transferable due to age, fragility, format, damage, or any other condition not the responsibility of Legacybox, a credit will be provided, and the original materials will be returned, but the cost of shipping a return order back to the facilities is not covered. As for the shipping policy, when an order is placed, Legacybox sends a confirmation email with an order number, detailing the materials provided and services to be performed. The company offers tracking, barcoding, and real-time updates during the digitization process.

FAQ

Are there any competitors to Legacybox?

Certainly, there are several competitors to Legacybox that offer digital conversion services. These include Capture (formerly known as YesVideo), EverPresent, iMemories, and ScanDigital. These companies provide services to digitize various forms of media such as VHS tapes, film reels, audio cassettes, and photographs, transforming them into digital formats like DVDs, CDs, or digital files. Each competitor has its own set of advantages, pricing models, and unique features that might suit different digitization needs and preferences.

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